The American Society of Hematology (ASH) is the world’s largest professional society concerned with the causes and treatments of blood disorders. The mission of the Society is to further the understanding, diagnosis, treatment, and prevention of disorders affecting the blood, bone marrow, and the immunologic, hemostatic and vascular systems, by promoting research, clinical care, education, training, and advocacy in hematology. Located in downtown Washington, D.C., ASH has a lean and efficient staff of 70 (and we work with contractors frequently). With an operating budget of $42 million and deep reserves, ASH is financially strong and prepared to expand its focus to address key issue areas that are directly impacting its members.
ASH has expanded its internal strategy by adding a Quality Improvement department that will focus on supporting ASH members with clinical practice guidelines, quality improvement tools, and educational resource materials that will streamline processes and create financially sustainable best practices. The Society aims to be a leader among physician organizations with regard to quality improvement in the field.
In the newly created position of the Director of Quality Improvement Programs, you will lead the Society’s quality care initiatives. You will build the department from the ground-up (including the hiring of at least two additional staff). You will report to and work in close collaboration with the Senior Director of Education and Training. You will work closely with your colleagues across the leadership team as you develop the department strategy, identify and pull together resources, and ultimately oversee the development and implementation of quality guidelines for our members. You will serve as a member liaison as you work with a highly engaged and enthusiastic Board. You will identify key leaders in hematology and develop the ASH Committee on Quality. You will drive the process of implementing environmental scans (as well as identify vendors and other partner/sister relationships) and gather areas of key concern to the field. You will work with members to prioritize findings, develop clinical practice guidelines, quality improvement tools, and ASH positions on legislation and regulation with regard to quality improvement in hematology.
Your Key responsibilities will include:
- Lead the Quality Department
- Establish goals, objectives, timelines, performance metrics, and expectations for the department.
- Engage the department in a continuous quality improvement cycle.
- Supervise the activities of and provide for the professional development of direct reports.
- Select and oversee the vendors and consultants employed by the department
- Ensure compliance with ASH policies and procedures
- Provide staff support to the Committee on Quality
- Facilitate the committee’s work to position ASH as a leading medical organization within the quality realm.
- Work with the committee to meet its mandate and tasks as agreed to by the ASH Executive Committee.
- Engage the committee in discussions regarding implementing additional quality activities, such as registries, leadership skill development courses, and programs to bolster health services research in hematology.
- Work with the committee to develop a work plan for quality activities.
- Organize, with the committee chair, the agenda and background material for committee meetings.
- Provide the committee relevant updates on developments in the quality sphere.
- Serve as a principal point of contact for the committee members.
- Manage quality of care activities
- Develop ASH guidelines, at times in concert with other organizations, and oversee the process by which ASH endorses the guidelines developed by other organizations.
- Develop guideline-related products to offer hematologists a toolbox for the treatment of various hematologic diseases (pocket guides, mobile applications, Practice Improvement Modules, webinars, measures).
- Represent ASH to national organizations involved in improving quality.
- Oversee Society volunteers and consultants in representing and planning Society involvement in the AMA Physicians' Consortium for Performance Improvement, AQA, National Quality Forum, and other quality-related organizations.
- Prepare written correspondence and reports to Society committees and to the membership at large.
- Coordinate “quality” efforts across the Society’s departments.
- Coordinate measure development and their inclusion in pay-for-performance systems.
- Coordinate responses to policy, legislative, and regulatory inquiries.
- Coordinate proactive policy positions (in coordination with the Government Relations, Practice, and Scientific Affairs).
- Coordinate marketing and communication with regards to quality programs as well as solicit feedback from the memberships about quality initiatives and resources (in coordination with the Communications Department).
- Coordinate development of educational resources (webinars, live meeting session topics) related to quality (in coordination with the Education and Training Department).
- Oversee the administration of the Quality Department
- Supervise preparation of reports to the ASH Executive Committee, ASH Officers, Subcommittee on Program Support, and other committees.
- Supervise preparation of the annual departmental budget, participate in quarterly financial review meetings, and authorize payments.
- Coordinate when necessary with related public, patient, and professional organizations and coalitions.
- Participate in ASH-sponsored meetings and events outside of normal working hours (evenings and/or weekends).
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Essential Education, Experience, Skills, and Attributes
This position requires the following:
- Minimum of 10 years professional work experience working on health quality issues within a medical society or health care organization.
- Direct experience in guideline development, development of guideline-derived products, and an understanding of the broader context of health care quality.
- Ability and willingness to work in an evolving arena while contributing toward the development of a strategic vision.
- Skilled manager and leader. Able to organize and execute multiple high-quality programs simultaneously while meeting budgetary and timeline parameters.
- Master’s degree strongly preferred; Bachelor’s degree required.
- Prior supervisory experience.
- Excellent communication skills (including public speaking, writing, active listening, and synthesizing information from diverse sources).
- Proficient in MS Office applications (Excel, PowerPoint, and Word). Proficient in design of databases. Broad understanding of the development of applications delivered over the internet.
Some travel is required (approximately 5-10 percent).
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- Strong task management and execution skills: You are impeccable with your word and consistent with your follow-through. You are known for how you ‘get things done’ and for your attention to detail. You are highly organized, you work equally well within a team and independently, and you skillfully managing multiple items simultaneously.
- Diplomatic, credible and able to build consensus: ASH is a member-driven organization. You gather information, actively listen, and you respond in a manner that lets people know that you have their best interests in mind. You earn trust by your actions. You are seen as an “honest broker.” You are able to find common ground with people and build consensus for workable solutions. You also know how to take a stand and disagree without being disagreeable.
- Supreme relationship builder: You share your insights, seek out other opinions, and listen to the needs and concerns of others. You build trust and buy-in from both colleagues and members alike.
- Collaborative work-style: You share information, coordinate effectively, and execute your piece while working well across teams. You work cooperatively, are able to seek out relevant information, decide the appropriate steps and facilitate to get the desired results. You are known for your poise, tact and diplomacy.
- Understands the big picture: You can easily translate mission and objectives into impact.
- Self-driven ownership: You ask questions and “come up to speed” quickly. You are hands-on, work with a sense of urgency, and dive in and take initiative without being asked.
- Politically astute: You are able to understand, respect, and appreciate the challenges and constraints facing others, and you are able to confidently guide, direct and lead accordingly.
- Flexible: You easily shift gears, reprioritize, and stay focused on key priorities.
- Self-assured, direct, and ego-less:You are self-confident, flexible, open to feedback, comfortable with peer review, and offer unflinching support for your colleagues. You work well with all levels throughout the organization and build solid relationships with outside stakeholders, vendors and partner organizations.
- Service-driven: You take delight in exceeding others’ expectations.
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What's Attractive to the Right Candidate?
- This is a highly visible position, and yours to build and to grow. You will lead the development of key initiatives that will support improvements in the field of hematology. Your efforts will improve processes and communicate best practices that will have direct and immediate impact on patients with conditions such as leukemia, lymphoma, and sickle cell disease.
- ASH is a collaborative organization with a high degree of communication, trust, and mutual respect among employees. Your experience, opinions, and expertise are valued. What you bring to the table is vital to our success, and to the success of our members.
- You will enjoy a close working relationship with the Senior Director of Education and Training, who is accessible, supportive, won’t micromanage, and who will trust you to do your job.
- We have a great downtown DC location, an outstanding physical environment, and a business casual dress code.
- ASH offers a highly competitive and comprehensive compensation/benefits package.
To Apply for the Director of Quality Improvement Programs position at the American Society of Hematology
This search is being conducted by Vetted Solutions. Preliminary recruiting support is being provided by Jennie Kinsfather at Staffing Advisors. Please forward your resume to Jennie@StaffingAdvisors.com with “ASH – Director of Quality Improvement Programs/2013-1638” in the subject line of the email.”
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